In this unit, you will learn how to handle customer problems in a professional and polite way. Whether it’s a delayed order, a damaged product, or a complaint email, you will develop the skills to understand customers and respond effectively.
Through listening, reading, speaking, and practical exercises, you will:
- understand common customer issues
- learn useful vocabulary for customer service
- write clear and polite emails
- speak confidently with customers
By the end of this unit, you will be able to manage simple customer requests and complaints in English, just like in a real workplace situation.
- Enseignant: Camille Malterre